Refund policy

We want you to love what you ordered. Here's how returns work.

What we'll fix
If your order arrives damaged, defective, or if we sent you the wrong item, we'll make it right — with a free replacement.

What we can't accept
Because of how our jewelry is packaged and shipped, we're not able to accept returns for change of mind, wrong size selected, or general dissatisfaction with how a piece looks in person. If you're unsure about a piece, we're happy to answer questions before you order — just reach out.

How to report an issue
Contact us within 7 days of delivery at customerservice@julipjewelry.com with your order number, a description of the issue, and a clear photo of the item. We'll respond within 3 business days with next steps, and resolve approved claims within 1–3 business days after that.

Please don't mail anything back to us before hearing from us — we handle damaged or defective items with a replacement or credit.

Wrong size?
If a piece you ordered doesn't fit please reach out to us first and we'll see what we can do to help.